SEJLING & CO. VVS ApS

This review is given half a year since the work was completed. We were very happy with the end result then, and we are still very satisfied with the work, with no issues since.

Overall, we are really happy we chose Carsten to help us with our house renovation. He was very easy to communicate with, quick to reply and very efficient with organizing the work. His entire team was super professional, no issues whatsoever. The renovation was carried out fast and with no delays. We were given advices and choices throughout the entire process. We had a complete bathroom remake including new piping and floor heating, floor heating installation in the hall and in the kitchen, change of floor pipes and radiators in all the rooms, construction of skylights in the ceiling and installation of roof windows in the living room. All looking very nice and with high quality.

Vi fik lavet nyt gulvafløb i badeværelse, ifm. renovering, samt frakobling af den gamle vandinstallation som krævede, at der blev trukket nye vandrør i køkken og bryggers. Sejling kunne hjælpe med kort varsel, og både ansatte og ejeren er venlige og hjælpsomme. Der kom 2 mand for at udføre arbejdet, den ene en ung mand, som endnu ikke var startet i lære - han bidrog ikke særlig meget til arbejdet, men sugede til sig og lavede lidt hist og her. Det har jeg intet imod, alle skal starte og lære. Men da fakturaen kom, fik jeg et lille chok... Der blev taget 562,50 kr. inkl. moms for "lærlingens" timer, og lige så mange timer som svenden. Andre firmaer jeg har kendskab til, tager ikke penge for lærlinge, før de er i stand til mere selvstændigt at kunne udføre et arbejde. Havde en svend og 2-års lærling været på besøg, var opgaven givetvis blevet udført hurtigere og billigere.

Jeg talte med Carsten om det, og fik et mindre afslag. Jeg er ikke helt tilfreds med prisen, men ellers har det været en fin oplevelse.

Sejling & Co. VVS ApS, were the fastest to contact me and sounded confident to speak with at start, perhaps even quite friendly at start. Being locally placed in Kokkedal, they could give me an appointment to do the work the very next day. And I understood this to be an appointment where they would come and assess the work and then give me an offer. A plumber showed up the next day with all tools, and while a bit surprised I let him begin anyway as we needed the work done soon. A BIG mistake, right! The job was done in 2,25 hours so was quite efficient and I felt pleased that finally I had found a great local contact of a VVS company. And then I received their invoice the next day for their services. That is where I felt they took full advantage of me being a foreigner and not knowing how such projects must be done. I was only given a part of their fee information on the call while the owner didnt say much to my question about what the materials will cost or accept my offer of me buying the materials myself - as most of the items are available online with the next day delivery. It was shocking to say the least to see that they had on top of the cost of each material added a very high mark up. For example the tap they fitted was available online for kr. 758,00 including next day shipping, while in the invoice it was charged at kr 1.187,57 (after a 10% discount from the VVS company). I recalled having spoken to the owner on the phone the previous day for a Gustavbjerg tap costing just kr.298. So one can imagine how shocked I felt looking at the invoice. These extra high costs nearly doubled the overall cost for the project from what I understood on the call. The company did not provide me with a written quote before proceeding with the job. And it was my fault that I believed in the owner's honest sounding phone conversation. I wrote to the owner immediately and asked for an explanation on why the costs were so high and offered that I buy the same materials and return to them so they could reduce those costs from the invoice. I received a call back from the owner who was very defensive about his high costs and became rude and started to make racist comments about why foreigners couldn't understand how things worked and costed more in Denmark, etc. As how it was part of our background to not know this but not if we were Danish. He wanted me to understand and agree that they liked to buy materials locally and not online as it was quick and we as customers do this to support the local VVS shop running (although I am being asked to pay 5 times the price for the materials). So in other words paying for the salaries of the local shops and the huge mark up the on the materials for the VVS company and a VAT on top from my hard earned salary that is already deducted in taxes at source. When I repeated my offer to buy the materials and return it to the VVS company, my offer was of course turned down. Towards the end of the call I was also indirectly threatened that if I didn't pay the invoice I would be sent a reminder and then eventually taken to court to settle the matter. Not to mention, that while drilling a hole for the connections they damaged the wall quite bad where the garden tap is mounted and asked me to fix it with a murer (a mason) or do it myself. And the owner expected me to believe that he was being very fair and not trying to cheat me all through. Lesson learned, do not 'trust' a handworker's words or confident talk, istead get the entire project's costs in writing before starting the project. Else, like me repent later for trusting others.

Skulle have skiftet radiatorer. Kom aldrig og kiggede, hvad der var galt men vurderede udfra billeder og samtale, med en absolut usagkyndig. Det resulterede i at han måtte komme flere gange, og flere gange for sent. Hver gang jeg rettede henvendelse, fik jeg næsten skæld ud og klager over jeg havde fået det får billigt og så videre. Til dags dato kører de stadig ikke optimalt, mine radiatorer.